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Services & Care

Services & Care

Jewelry Design

Work with our designers to bring your idea to life for that special occasion or just to have in your collection.

Our staff will work with you to translate your idea into a keepsake that is designed to last.

Jewelry Repair

We provide a full range of jewelry repair and maintenance services on Emka pieces. If you need a repair or adjustment of your Emka purchase, please contact us via email at service@emkajewelry.com so we can provide you with the procedure for this service. There is no charge for this service.

Jewelry Customization

We source beautiful gemstones for use in our jewelry. If you like a particular piece and would like to use a different gemstone, we can make it the way you want it! Just contact us via email and let us know what gemstone you would like and we will source the stone and show it to you for approval before making the piece. Extra time is required for this service.

Materials

Emka Jewelry selects all our gemstones, metals and other materials used in our jewelry from responsible sources worldwide. Each gemstone is unique so they will naturally contain variations.

Providing quality jewelry is very important to us so the metals we use in our jewelry is gold filled, sterling silver and gold vermeil (gold over sterling silver) unless it is otherwise specified in the product description. Gold filled is very durable and contains a much higher amount of gold bonded over a base metal than gold plate. Gold plated jewelry can easily turn color or rub off the base metal when it comes into contact with skin so we use primarily gold filled. All pieces are shipped with a bag for safe keeping and protecting the metals from tarnishing and scratching.

Care

For plated jewelry, it is very important to remove it when exercising, swimming, showering, or bathing. It is always best to keep it away from perfumes, makeup, harsh soaps or cleaning agents. Each piece of Emka jewelry comes with a jewelry bag to protect it from tarnishing.

Gemstone care: It is recommended to keep your gemstone jewelry protected from perfumes, makeup, lotions and cleaning agents of any kind. Do not bathe, shower or swim in it as chemicals and salts can damage many natural gemstones. If you need to clean your gemstones, do so with very mild soap and water then rub with soft clean cloth. If you are using perfume, apply it prior to wearing your jewelry. Keeping your gemstone jewelry in the bag we provide will further protect it since we often combine metals with the gemstones.

Sterling silver/Gold fill care: It is recommended to keep your sterling silver and gold filled jewelry away from perfumes, makeup, lotions and cleaning agents of any kind. Do not bathe, shower or swim in it as chemicals and salts can dull the metal. If you wear perfume, it is best to put it on prior to wearing your jewelry. Silver will eventually tarnish but keeping it in the bag Emka provides will greatly extend the time before tarnishing. If the silver tarnishes, use a silver polishing cloth to bring back the shine. You can also use a mild silver polish if necessary and rinse with warm water and shine with a soft cloth. Gold fill can be treated the same way if it becomes dull over time or with excessive wear.

Crystal care: It is recommended to keep your crystal jewelry away from perfumes, makeup, and lotions. Crystal is easily cleaned with soap and water. Crystal will scratch easily if it comes into frequent contact with surfaces or other pieces of jewelry so it is best to keep it in the bag we send with each piece of jewelry. If your crystal incorporates a metal with it the bag will also protect the metal.

Pearl care: Do not let your pearls come into contact with perfumes, makeup, lotions or hair styling products. Make your pearls a finishing touch. It is good to wipe them with a soft cloth after wearing as they are dulled by perspiration. They can be cleaned with a soft cloth and it is best to store them flat in the bag we provide. The bag will protect the pearls and the metal used as well as the hand knotting.